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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Control Panel Display is Blank
If the printer started power cycling (powering OFF and ON) after a power surge from an electrical storm or a power outage, power OFF the printer and unplug the printer for at least one minute. If the printer does power ON properly, power OFF, plug in one of the cables, and then power ON. more...
- White, Light Lines or Streaks (Eliminate Light Stripes)
Press the [Up] or [Down] arrow button to select [Troubleshooting Print Quality Page], and then press the [OK] button. For example, if Cyan jet 2 is missing, Cyan jet 1 or Cyan jet 3 can be substituted for Cyan jet 2 (assuming jet 1 or 3 is not weak or missing). Press the [Up] or [Down] arrow button to select [Jet Substitution Mode], and then press the [OK] button. more...
- Paper Jam Behind the Front Cover
Clear the Paper Jam From the Exit Cover, Front Cover, and Paper Trays . Lift the paper guide and remove any jammed paper under the guide. Remove any paper seen under the Paper Guide, and then lower the guide. more...
- Printer Error 07,010.43 Message
Printer Error 07,010.43 Message . Power OFF the Printer and Contact Support for Assistance . more...
- Blurred or Fuzzy Lines, Text or Images
Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button. Press the [Up] or [Down] arrow button to select [Remove Print Smears], and then press the [OK] button. Grasp the maintenance kit (labeled A) from the maintenance kit slot and pull the kit completely out of the printer. more...
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